Warranty, Care & After Sales

WARRANTY

JURA Jewelry is crafted with great care in our workshops and subjected to a series of rigorous tests.

Your JURA Jewelry is warranted for a period of  2 years from the date of original purchase against any manufacturing defects under normal use, after such defects have been confirmed by our experts. This limited warranty does not cover damage arising from normal wear and tear, accidents or improper care or use. Jewelry will be banned from warranty if it’s been edited, treated, tooled, adapted in any way or maintained by third party rather than the authorised JURA Jewelry expert.

CARE

Your JURA Jewelry is a precious and refined piece. By taking a few precautions in using and maintaining it, you will be able to preserve its original beauty over time. Professional cleanings are recommended as frequently as once a year, depending on how often you wear your jewelry.

Between professional servicing, examine your jewelry regularly to make sure settings are snug and clasps and joinings are secure. Consider removing your jewelry before going to sleep, gardening, practicing any sport, washing your hands or using corrosive products. We recommend that you put on your Jewelry last, after using, makeup, hair products and perfume. Avoid contact with Fragrance, alcohol, cosmetics, ammonia, chlorine and keep your pieces away from intense sources of heat and extreme temperature changes.

 Jewelry storage is important as well. At the time of purchase, all JURA Jewelry is wrapped in a protective box, case or tarnish-resistant pouch. Between wearings, we recommend that you place it back in its original case or another suitably lined box or pouch.

Take care to protect your jewelry from impact against hard surfaces and avoid contact with abrasive surfaces. Even a diamond can chip if hit with enough force or at just the right angle. If your jewelry suffers a shock or hit, the stone setting may need to be checked. Avoid forcing clasps, joints and metal frames and be sure to check that the clasp and safety latch close properly. If you have any concerns, you should not wear your jewelry until you have had it checked by JURA Jewelry expert. White gold might lose the rhodium layer and anodises Titanium might need to be refreshed once in a few years. This is intrinsic to these metals and frequency of maintenance will depend on your care for the jewelry.

Certain basic precautions should be taken with all of your jewelry. However, some gemstones, require special care. Many stones such as amethyst, emerald, kunzite, opal, pearl, peridot, tanzanite and tourmaline are very delicate and easily abraded. Enamel can also chip or scratch when struck. Gemstones can scratch other gemstones and wear away at precious metals. Although, many stacking jewelry is offered, Please note that abrasion is unavoidable and always at own risk. Some stones, like morganites, are sensitive to light and might lose colour when exposed to prolonged, intense sunlight.

To clean diamonds, use a mild solution of six parts water to one part ammonia and apply with a soft bristle brush.

Pearls need special care above all. The best way to maintain your pearls’ luster is to wear them often. The body’s natural oils help maintain their beauty. Please keep your pearls away from perfumes, cosmetics, perspiration, chlorine, salt water, vinegar, ammonia or dirt. Gently wipe pearls with a slightly damp cloth after wearing them.

Never wash pearls with an ultrasonic cleaner, wash your pearls periodically with mild soap (not detergent) and a soft cloth. Rinse them in clean water and wrap them with a thin, damp cotton towel to dry them. Pearls require humidity. When storing them, make sure the environment is not too dry or they may crack.

 AFTER SALES SERVICE

Our commitment is to provide you with the highest level of jewelry care services. JURA Jewelry will be delighted to offer you advice and services to personalise your jewels, restore them or simply preserve their beauty and longevity.  

We recommend that you bring your JURA Jewelry annually to have them checked and restored to their original splendour. After a careful inspection of the jewel and based on its characteristics and conditions, our experts may recommend simple cleaning, ultrasonic cleaning or polishing, to remove superficial scratches and preserve its shine and longevity. For jewels in white gold, the polishing service includes rhodium plating, where applicable, to enhance the brilliance of the metal. Titanium might need to be anodises to recall the colour. Please note that such process is extremely sensitive and colour might slightly be different than the original. For each service performed, a professional quality inspection ensures that every stone is safely set and that functional parts, such as clasps and safety locks, work properly.

Should you have any questions or need more information regarding our services, we invite you to contact our Customer Service at This email address is being protected from spambots. You need JavaScript enabled to view it. or visit one of our authorised retail stores.

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Working hours Mo-Fr. 9:00-18:00

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